Terms of service

Draft of October 13, 2026

These draft terms describe the agreement between HAVEN and the communities and people who use it.

The service

HAVEN provides software for communities to manage members, households, announcements, events, facility bookings, guest passes and payments. Each community is responsible for its own rules, members and the information it publishes.

Accounts

You are responsible for keeping your sign-in details safe and for activity on your account. Community administrators are responsible for who they approve and the roles they assign.

Plans and billing

Communities can set up HAVEN for free with up to 3 people. Paid plans are billed monthly or yearly by the number of households, as shown on our pricing page. There are no long-term contracts; plan changes take effect at the end of the billing period.

Payments to communities

Payments members make to their community are processed by Stripe and go to the community's own Stripe account. HAVEN does not hold community funds. Stripe's processing fee and the HAVEN service fee are shown before each payment, and each community chooses whether members or the community pays them.

Acceptable use

Don't use HAVEN to break the law, harass others, send spam, or interfere with the service or other people's data.

Ending use

Communities can cancel at any time. Members can delete their account from the app. We may suspend accounts that break these terms.

Contact

Questions about these terms: hello@havencommunity.app.